Stockholm Mastering AB – Terms and Conditions
Please read these terms and conditions carefully before using this website.
By using our website and/or ordering products and services from us, you confirm that you accept these terms and conditions and that you agree to comply with them.
If you do not agree to these terms and conditions, you must not use our website or order any products or services from us.
Information about us
This website (www.stockholmmastering.se) is the property of and is operated by Stockholm Mastering AB. We are registerd in Sweden with VAT number SE559121381301. References to “Stockholm Mastering”, “SM”, “SMAB”, “we”, “us” or “our” shall also be deemed to be references to Stockholm Mastering AB.
Changes to these terms and conditions
We may revise these terms and conditions at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
You must be at least 18 years of age to use this website or to order products or services from us.
Use of the website and services
You agree not to use this website or any of the services to submit, upload, display, transmit, disseminate or otherwise use any materials that are false and/or defamatory, inaccurate, abusive, vulgar, obscene, profane, hateful, harassing, sexually oriented, threatening, invasive of anyone’s privacy, or violates any law.
You are solely responsible for any audio files, data, text and information submitted by you.
The product we offer is audio mastering services, that is, we work on your finished mixes (stereo audio files) in order to create a master to be used for CD replication, online distribution, vinyl cutting, or other purposes. We do not offer producing, recording or mixing services when ordering from our website.
In order to fulfill the order, we need the mixes (audio files), metadata (track order, titles, ISRC, EAN, etc) and additional info (comments, requests regarding sound, edits, fades etc) from you.
We deliver files containing the finished masters in various formats, depending on what you have ordered. The order is considered fulfilled when the first set of the ordered master files are sent to the customer.
You can request revisions after you have checked the master files from us. Within reason, revisions are free of charge. If you provide new mixes, new metadata, or new additional info, or make an unreasonable amount of revision requests, there might be extra charges for delivering the revised masters.
Mastering at flat rates
The following conditions apply for the flat rates presented on our website.
- Average track length should be 8 minutes or less for the flat price per track to apply.
- Maximum album length is 75 minutes for the flat album price to apply, with no limit on track lengths.
- Files for online distribution (Wave, 16bit, 44.1kHz), and one DDP premaster for CD-replication is included in the price.
- Revisions are free, within reason.
- High resolution files, if ordered, are delivered as wave files, stereo, 24 bits, in the same sampling frequency as the mixes.
- The additional master version for vinyl cutting, if ordered, is a version with less or no peak limiting, delivered as wave files,24 bits, in the same sampling frequency as the mixes, with one continous file per side plus a timing sheet. Other formats are available upon request.
- Mastering of extra mix versions, if ordered, are mastered at the same occasion and with the same settings as the main version.
- All mastering is done unattended.
For any other condition, other rates might apply.
We reserve the right to change the rates presented on our website at any time at our discretion. It is the responsibility of the customer to review the current rates when placing the order.
Orders and turnaround times
Orders are placed by you (the customer) using the ordering system on our website. The steps you need to take to place an order are described at the relevant product page and checkout page on our website.
The turnaround time is the expected time from when we have received an order and all associated material, metadata and information, to when the order is fulfilled.
The current turnaround time is presented on our website when ordering, and is based on our current work load and ability to accept new orders. The turnaround time presented on our website can be changed at any time at our discretion.
The turnaround time is presented as a number of working days. A working day is a week day (Monday to Friday), not including any Swedish national holidays.
When ordering, the customer can select a preferred turnaround time, and this might also affect the price of the selected services. The selected turnaround time is added to the order, and is stated in the order confirmation email that is automatically sent to the customer.
When you have placed an order, you will receive an automatic order confirmation email. This confirmation email contains important information about the necessary additional steps you need to take for us to be able to fulfill your order. This includes uploading all relevant material, and providing us with all relevant metadata and any additional info.
When we have received the order, full payment, all material, and all relevant information, the order is ready to be processed. The expected delivery date is then calculated from this date plus the ordered turnaround time.
The turnaround time stated in the order is guaranteed under the condition that you deliver all mixes and info within maximum two weeks from the order date. After that, the turnaround time will be whatever the current turnaround time is on the date that we have received the mixes and info, unless you have made another agreement with us regarding this.
The order is considered fulfilled on time if the first set of the ordered master files are delivered before midnight (CET) on the expected delivery date.
Any revisions the customer might request after the first set of the ordered master files have been delivered are not required to be taken care of within the turnaround time, although we will do our best to deliver new revised master files as promptly as possible.
If we for any reason are not able to fulfill the order within the turnaround time specified in the order, we will notify the customer as soon as possible to work out a solution. Possible solutions might be a cancellation of the order with a full refund, or a partial refund. No refunds are made if the delay is due to events outside of our control, including but not limited to illness, inability to work, errors in the files and information supplied by the customer, or additional requests made by the customer during or after placing the order.
All orders are fully payed in advance, unless there is another written agreement between us and the customer.
When placing the order you will select your preferred payment method. Currently these are PayPal or direct bank transfer (IBAN for international customers and Bankgiro for Swedish customers). The order needs to be payed in full before we begin fulfilling the order.
Cancellation of orders
All orders are final and can not be cancelled, with the exception of the situations stated below:
We reserve the right to cancel any order at any time. The reasons for a cancellation from our side do not need to be stated, but might be due to illness, inability to work, the quality or musical or lyrical content of the provided material, booking errors, faults in the ordering system, errors in the turnaround times stated on our website, the customer breaking the terms and conditions, or any other reason. Any payments made to an order cancelled by us will be fully refunded, unless the reason for cancelling is due to the customer breaking the terms and conditions, in which case the order will be fully or partially refunded at our discretion.
It is important to review the order and correct any errors before placing the order. If the customer have placed an order in error and wish to cancel the order, a request should be sent to us by replying to the order confirmation email as soon as possible. If we agree to cancel the order, we will refund the order fully or partially at our discretion, depending on how much work we have already done to fulfill the order. Any transaction fees will be deducted from the refund.
No refunds will be made on any orders, with the exception of the situations stated in the sections “Cancellation of orders” and “Orders and turnaround times”.
Limitations of responsibility
It is the responsibility of the customer to check all master files provided by us, and to approve prior to manufacture, replication, duplication or distribution. This check includes, but is not limited to, audio content, track order, track starts and ends, fades, pauses, track titles, artist name, disc title, ISRC, EAN and any other metadata content. If any error is found in the material provided by us, it is the responsibility of the customer to alert us and request a revision. We do not accept any responsibility for defects in the finished product or any costs incurred.
We accept no responsibility for any costs or delays incurred in later stages of the manufacturing and/or distribution chain.
If there are errors in the master files provided by us, and we are notified about this, we will replace the master files with new master files as promptly as possible.
Copyright and ownership
The customer accepts that they own all correct rights and licences to copy, reproduce, replicate, duplicate and manufacture all audio and materials supplied to us to work on. We accept no responsibility for any costs incurred where this is not the case.